Refund & Return Policy

Last Updated: September 12, 2026

Thank you for shopping with Corenella. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days after receiving the order.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include all original packaging, accessories, and documentation.
• Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain products cannot be returned, including:

• Used or damaged items caused by customer handling;
• Clearance or final sale products;
• Gift cards;
• Products that cannot be resold due to hygiene or safety reasons.

Return Process

To request a return, please contact:

Email: information@corenella.shop

Please include:

• Order number;
• Customer name;
• Reason for return;
• Photos or supporting information if the product is damaged or defective.

Our customer service team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was damaged;
• The wrong product was shipped;
• The product has a verified manufacturing defect.

We recommend using a trackable shipping service for returned items.

Refund Processing

Once we receive and inspect your return, we will notify you regarding approval.

Approved refunds will be processed to the original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

We will review the issue and provide an appropriate solution, including replacement or refund when applicable.